Auto-renewals will provide a hassle-free way to
maintain connectivity without manually purchasing
top-ups. Here’s how it will function:
• When enabled, your current eSIM package will renew
automatically when your remaining data drops to
10%.
• A new package with the same data amount and
validity period will be applied once your data runs
out.
• Renewals will continue until you manually turn
them off or your payment method fails.
Checking If Your eSIM Supports Renewals
Not all encryptSIM packages will include
auto-renewals. Once this feature is available,
you’ll be able to check if your eSIM supports it by:
1. Going to My eSIMs and selecting
the relevant eSIM.
2. Navigating to Package Details.
3. Looking for the option to enable
Auto-Renewals.
If auto-renewals are not supported for your package,
you will need to purchase a
manual top-up to continue using
data.
How to Enable or Disable Auto-Renewals
When this feature launches, you will be able to turn
on auto-renewals by:
1. Going to My eSIMs and selecting
your active package.
2. Scrolling to the
Auto-Renewal section.
3. Toggling the setting to ON.
To turn off auto-renewals, you will simply toggle
the setting OFF at any time.
What If My Validity Period Expires?
If your validity period expires
before you’ve used enough data to trigger a renewal,
your package will not renew.
Auto-renewals will be turned off automatically in
this case.
Will Auto-Renewals Apply to Voice & Text
Packages?
If your eSIM package includes
calls and texts, auto-renewals will
only activate if you have used enough data to
trigger a renewal. Each renewal will also include
the same voice and text allowances.
How Can I Pay for Renewals?
• A saved credit or debit card will
be required for auto-renewals.
• Crypto payments and PayPal will
not initially be supported for renewals.
• If your saved card expires, we will notify you to
update your payment details.
• If a renewal payment fails, your
package will not renew, and you will not be charged.
We’re excited to bring this feature to encryptSIM
users soon. Stay tuned for updates, and if you have
any questions, our support team is available 24/7 to
help.
