FAQ

Troubleshooting “PDP Authentication Failure”

A PDP Authentication Failure typically occurs due to incorrect settings, network issues, or insufficient data. Follow these steps to resolve the issue:

Check Your Settings

1. APN Configuration

• Ensure the APN is set correctly as listed in your eSIM installation details.

• The APN should be entered in all lowercase and as a single word.

2. Check Data Balance

• If your eSIM has run out of data, you may encounter this error.

• Verify your remaining balance in your account.

3. Network Connection

• Make sure you are connected to a supported network for your eSIM.

• You can find the recommended network on your eSIM installation page.

Reset Your Network Settings

If the issue persists, resetting your network settings can help:

1. Open Settings on your device.

2. Navigate to General (iOS) or System (Android).

3. Select Reset > Reset Network Settings.

4. Restart your device and attempt to reconnect.

If you still experience issues, contact our support team for further assistance.

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